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Sometimes clients can get hung up on a decision, and find it hard to take action. Your job is to get the client off the fence. Asking a set of decision-making questions allows client to express their concerns and fears, find a state of neutrality, and make their decision.  Ask, “What’s the worst case scenario if you take this action?” Listen to the client’s answer, and try to determine the real fear or objection. Then ask, “What’s the most likely scenario if you take this action?” This encourages the client to view the situation rationally. Finally, ask, “What’s the best case scenario if you take this action?” This process enables the customer to make good decisions and move forward.
 
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